Shipping

Shipping

Concerted destinations

The expenditure derived from the sending of orders to the purpose of Peninsular, will be free for all those who exceed the amount of 45 euros. For the rest of the destinations, or in the event that this amount is not reached, it will be informed in detail of the cost of the shipment before confirming the order. The logistics company with which we maintain a collaboration agreement and that will most likely make you delivery of the order, is DHL.

Non-concerted destinations

In cases where transportation costs could not be detailed because there are no concerted transport services, the order confirmation will be subject to the custom transport budget validation that we would provide later. This eventuality will be duly specified at the time of order confirmation.

No orders will be used in postage sections.

Delivery term

Our current quality commitment contemplates that all the orders confirmed in one day (8:00 a.m. to 2:00 p.m.), must be sent Before 7 working days for peninsular orders and 14 days for orders to Baleares, except in cases where the period of compromised shipping is expressly indicated in the information of the article. For all purposes, confirmed orders will be considered for those whose form of payment is transfer, once this has been proven. In the event that stock breakage occurs due to any incidence, our customer service department will notice from any retardation to the client giving the possibility of canceling the order or changing it.

Once the order is sent to the client, the delivery times will be torn to the conditions of the concerted parcel service if they are included, or selected, if it is not concerted destinations with any transport service.

Claim of orders not delivered

Informed the buyer after receipt of an email that his order is sent, if elapsed the indicated shipping deadlines do not receive the product, he can contact us again via the phone: 964 214 711 (schedule 8:00 a.m. to 2 p.m.), or by mail A info@besthomestores.es, with the aim that we clarify the cause of the delay by the carrier company.

Returns

According to current legislation, the client has 14 business days, counted from the date of receipt of the shipment, to communicate the return of the order and revoke the contract without penalty or need to indicate the reasons.

To make the return, the product must be in perfect condition, in its original packaging and with the manuals, accessories or promotional gifts included in your case. Once the merchandise is received in our stores, and prior verification of the state of it, the reimbursement will be reimbursed according to the payment method made by the client.

In all cases, Before making your return, contact BesthomeStores.es, well via email writing to info@besthomestores.esor by calling 964 214 711, to receive the conformity and procedure of it.